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Delivery

Where do you deliver?

Weleda UK supply to addresses throughout the United Kingdom (including England, Scotland, Wales and Northern Ireland). For international Weleda's or distributors go to www.weleda.com.

What are your delivery services?

Free delivery is available when you spend £40 or over. For all orders under £40 postage and packing is £3.95. This is automatically removed from your shopping basket once your order balance reaches £40 or over.

Dependent on the weight of your order, parcels are sent by, either:

  • Royal Mail First Class post
  • Parcelforce 48 hours

Please note the following:

  • Working days are defined as Monday - Friday (excluding bank and public holidays) - therefore any orders placed after 9am on Friday will not be processed until Monday.
  • The precise timing of a delivery cannot be specified, as all delivery timescales are approximate and subject to availability.

What is your returns policy?

In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Weleda Customer Services on 0115 944 8222, within 3 working days of receipt and we will arrange replacement goods.

If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Contact Weleda Customer Services on 0115 944 8222 for instructions.

If I have a problem who can I contact?

If you need help or information you can contact our Customer Services team as follows:

Please note staff are only available to answer between 9am to 5pm Monday to Friday.

To contact Weleda in writing please send to:
Customer Services
Weleda UK Ltd
Heanor Road
Ilkeston
Derbyshire
DE7 8DR

  • Weleda UK Ltd
  • Heanor Road
  • Ilkeston
  • Derbyshire
  • DE7 8DR
  • Phone: 0115 944 8222
  • Fax: 0115 944 8210
  • sales@weleda.co.uk