Returns policy

In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Weleda Customer Services on 0115 944 8222, within 3 working days of receipt and we will arrange replacement goods.

If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Please call Weleda Customer Service on 0115 944 8222 before you return any item/s to ensure the correct proceedure is followed.