At Weleda we believe skin care should be inclusive and accessible to all – both in our product offerings and in your online experience. We are committed to ensuring our website is accessible for all users. The design of our online shop follows the Web Content Accessibility Guidelines (WCAG) 2.2, conformity level AA. Our goal is to ensure that our entire website is accessible, usable, and safe for all people – regardless of physical or cognitive limitations.

We ensure that our digital offerings work in various usage contexts – even with limitations in perception, motor skills, or cognition. The implemented measures include:

• Visual alternatives: Content is usable without color differentiation; all relevant information is provided with text alternatives.
• Auditory alternatives: Our functions do not require hearing ability. Audio signals are visually supplemented or can be perceived in other ways.
• Motor accessibility: The operation of our content is possible without precise mouse movements, with alternative input devices, and without excessive physical effort.
• Avoidance of visual stimuli: We avoid content that could increase the risk of photosensitive seizures (e.g., through flickering or blinking elements).
• Cognitive support: Our user interface is clearly structured, easy to understand, and supports users with cognitive limitations in orientation and operation.

Would you like information on the implementation of accessibility or report existing barriers? Are you unable to adequately perceive, operate, or understand something on our website or mobile application? Do you need information in an accessible form? Then please inform us.

If you are experiencing difficulty with any content on our website or require assistance with any part of our site or have suggestions on how we can improve, we encourage you to contact our Customer Experience team using the confact information here and we will strive to assist you promptly.