See an overview of our returns policy below:

In the unlikely event of your order being supplied incorrectly or damaged in transit, please contact our Customer Experience team, within 3 working days of receipt and we will arrange replacement goods. If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Please contact our Customer Experience team for further information.

Our Customer Experience team can be contacted via below contact information:

Phone and email:

Phone: 0115 944 8200
  Email: sales@weleda.co.uk

Please note that our Customer Experience team working hours are Monday - Friday, 9:00am - 5:00pm

Addresses:

Heanor Road: Customer Experience team, Weleda UK, Heanor Road, Ilkeston, Derbyshire, DE7 8DR

Etiquette Park: Customer Experience team, Weleda UK, Etiquette Park, Manners Avenue, Ilkeston, Derbyshire, DE7 8FU