Where do you deliver?
Weleda UK supply to addresses throughout the United Kingdom (including England, Scotland, Wales and Northern Ireland). For international Weleda's or distributors go to www.weleda.com.
What are your delivery services?
For all orders £30 or under postage and packing is £3.95. Free delivery is available when you spend over £30. This is automatically removed from your shopping basket once your order balance reaches over £30.
Dependent on the weight of your order, parcels are sent by, either:
- Royal Mail First Class Post
Please note the following:
We are currently experiencing a larger volume of orders so delivery may take longer than usual - please bear with us. Working days are defined as Monday - Friday (excluding bank and public holidays) - therefore any orders placed after 9am on Friday will not be processed until Monday.
The precise timing of a delivery cannot be specified, as all delivery timescales are approximate and subject to availability.
What is your returns policy?
In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Weleda Customer Experience Team on 0115 944 8200, within 3 working days of receipt and we will arrange replacement goods.
If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Contact Customer Experience Team on 0115 944 8200 for instructions.
If I have a problem who can I contact?
If you need help or information you can contact our Customer Experience Team as follows:
Telephone: 0115 944 8200
Please note staff are only available to answer between 9am to 5pm Monday to Friday.
To contact Weleda in writing please send to:
Customer Experience Team
Weleda UK Ltd