Delivery rates

Where do you deliver?

Weleda UK supply to addresses throughout the United Kingdom (including England, Scotland, Wales and Northern Ireland). For international Weleda's or distributors go to

What are your delivery services?

For all orders £50 or under postage and packing is £4.95. Free delivery is available when you spend over £50. This is automatically removed from your shopping basket once your order balance reaches over £50.

Dependent on the weight of your order, parcels are sent by, either:

  • DPD 24hrs
  • Royal Mail 48hrs

Please note the following:

Working days are defined as Monday - Friday (excluding bank and public holidays) - therefore any orders placed after 9am on Friday will not be processed until Monday.

The precise timing of a delivery cannot be specified, as all delivery timescales are approximate and subject to availability.

Invoice and shipment notifications

All invoices and shipment documents will be emailed to customers, instead of paper copies enclosed in orders. This process allows us to reduce the amount of paper we use as part of our ongoing sustainability efforts. All customers will be provided with an automated email the moment their items leave our warehouse.

For any queries please get in touch with our Customer Experience Team on:

Telephone: 0115 944 8200

What is your returns policy?

In the unlikely event of your order being supplied incorrectly or damaged in transit, please call Weleda Customer Experience Team on 0115 944 8200, within 3 working days of receipt and we will arrange replacement goods.

If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Contact Customer Experience Team on 0115 944 8200 for instructions.

If I have a problem who can I contact?

If you need help or information you can contact our Customer Experience Team as follows:

Telephone: 0115 944 8200

Please note staff are only available to answer between 9am to 5pm Monday to Friday.

To contact Weleda in writing please send to:

Customer Experience Team        
Weleda UK Ltd
Heanor Road