Return policy
In the unlikely event of your order being supplied incorrectly or damaged in transit, please call the Customer Experience Team on 0115 944 8200, within 3 working days of receipt and we will arrange replacement goods.
If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. You will be responsible for the cost and safe carriage of returning the parcel, so please ensure the goods are packed correctly. Please call the Customer Experience Team on 0115 944 8200 before you return any item/s to ensure the correct procedure is followed.